Blundering is not so crazy: who makes mistakes, makes a career faster and the employer also benefits from it.
There are two screens in the waiting room of Het Oogziekenhuis Rotterdam. An eye can be seen on both. Hands in gloves cut it. The waiting in the waiting room look mesmerized: it is the eyes of their relatives who are operated on, in the OR a few meters away. Follow live for those who dare.
Doctors who cover up mistakes in cataract surgery: it is no longer possible in Het Oogziekenhuis Rotterdam. "If an operation doesn't work", have family members seen this before the doctor comes to tell you?, says Eye Hospital Director Frans Hiddema. “Nevertheless, despite that openness, we have never received a claim.’
The live operations are one of the ways the Eye Hospital is trying to reduce the number of medical misses. Strangely enough, not by taking strict action against doctors who make mistakes, but precisely by no longer being secretive about mistakes. ‘We encourage doctors and nurses to report all their mistakes and errors’, tells Hiddema. ‘Since we did that, the number of errors has increased enormously. Every week, doctors and nurses sit around the table to go through all the mistakes and learn from them. A culture shift.’
The Rotterdam Eye Hospital is a pioneer in the field of error management, especially in the medical world. Making mistakes is allowed in the Rotterdam hospital, as long as you talk about it and learn from it all. And it seems to work. early nineties, when Hiddema and his companion Kees Sol became director, The Rotterdam Eye Hospital was poorly regarded. It now ranks at the top of national patient satisfaction lists. Hiddema: "And the number of left-right swaps in surgery is from five", six a year dropped to zero or one, always without fatal consequences.’
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