Artificial Intelligence (TO THE) offers many opportunities for optimizing public services. Taking advantage of these opportunities often involves trial and error. When innovating in AI in the complex government domain, it is often (almost-)failures that drive progress. A Brilliant Failure is a well-prepared attempt to achieve something with a different outcome than planned. Failures are brilliant when they are learned from and the experiences are shared with others. We find the opportunities to learn when things go wrong or (upon success) could have gone wrong, but where that didn't happen. You can because you were lucky, but also because you consciously made the right decision, based on thinking, knowledge use, to collaborate, etc.
On 13 april 2022 we awarded the Brilliant Failures Award AI Public Services for the first time. The Working Group Public Services of the AI Coalition, together with the IvBM, was able to award six prizes for every aspect of the VIRAL formula and for the winner with the highest VIRAL score.. There were three nominees for the first edition of the Award, namely Bureau Dupin, Chatbot Tax and Preventive Maintenance.
- Initiator Kees Kerstens (Preventive maintenance) making the municipality of Breda a smarter and better city with the help of artificial intelligence. The project focused on detecting damage in the road surface using AI. 300 kilometers of road surface were scanned and large numbers of photos were taken of cracks. Technically, the project was successful, but it turned out that for scaling up or repeating in another area it is crucial to involve the right people. The translation to future programs has not been sufficiently taken into account. Read the detailed case further on our learning platform BriMis.
- Ramon Ankersmit (Chatbot Tax authorities) started in the Excellence Center at the Tax Authorities with a team on a project that wanted to develop a chatbot. They wanted to find out what conversational intelligence could bring to the organization. After a while it turned out that in addition to technical skills within the team, other knowledge was also required, namely a good business analysis. The complexity of the organization also made it difficult to use the knowledge gained effectively. Read more about this case BriMis.
- Bureau Dupin investigates the added value of the “Wisdom of the Crowd” in investigating unsolved crimes. This is done on the basis of the cold case: “The New Year's Murder”. An innovative aspect of this investigation is that Bureau Dupin is allowed to ask questions to the police/OM. The answers are then made available to the Bureau Dupin community, a group of citizen researchers. This case can of course also be found on BriMis
This year the prize was won by Bureau Dupin. At the moment they have built a community of 1400 involved citizens who help with the cold case, "The New Year's Murder", the unexplained death of Marja Nijholt in 2013. Bureau Dupin's motto is 'Everyone is an expert in their own street’ and there is room for everyone. If you want to know more about this and all other cases, you can do that via our database: https://brimis.nl/
After a successful debut of the Brilliant Failures Award AI Public Services, we aim to present the second edition of this Award next year. For this we need your case. You can do this by filling in the form below. Optionally, we would like to encourage you to record a short video (max 2min) in which you explain: 1) why you are participating, 2) what you are planning, 3) what was the outcome, 4) what has been learned and 5) what are the next steps?. You can also cut this video up and record and upload it in separate parts (jointly no longer than 2 min). Send the video via Wetransfer to firstname.lastname@example.org.